Microsoft Dynamics CRM for Service

Fullscope delivers CRM solutions that allow your business to engage fully with the customer.

Microsoft Dynamics CRM helps to provide structured multi-channel service and support, improving customer service and performance as a whole. CRM enables your organization to deliver consistent cloud-based service and support anytime, anywhere through a powerful combination of knowledge management, self-service and multi-channel engagement.

Microsoft Dynamics CRM delivers…

  • Cross-channel service – provide excellent customer service anytime, anywhere
  • Agent enablement – manage cases faster by giving agents key productivity tools and information
  • Self-service – make it possible for customers to resolve their own issues with a customizable self-service portal
  • Knowledge – deliver the right knowledge to the right person at the right time
  • Social care – send social posts needing resolution to the right agent automatically
  • Service intelligence – analyze data to find trends and maximize opportunities

Microsoft Dynamics for Service enables the power of Dynamics CRM to be utilized across the business, unifying the internal and external customer experience. One platform, one UI, all seamlessly integrated and managed with ease. Learn more about how Fullscope could help you deploy true business-wide CRM today.

  • Zero2Ten-CTA-Gamechanger

    WHITEPAPER

    Manufacturing Trends 2015 - Learn how Microsoft Dynamics CRM could well be the game changer in who wins an order – and who does not.

  • md365

    SCHEDULE A DEMO

    Ready to learn more about Microsoft Dynamics 365 through a personalized professional demo? Contact Fullscope today and start the conversation.

  • Zero2Ten-CTA-casestudy-oneal-steel

    CASE STUDY

    O'Neal Steel implemented Microsoft Dynamics CRM and quickly realized significant ROI. Increased growth and reduced response times were just the beginning.

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