Sell smarter with cross-sell recommendations from Cortana Analytics Suite and trending documents from Delve inside CRM dashboards.
Have a blast selling with fun and creative sales contests that increase sales performance, revenue, and user adoption.
Boost sales productivity with familiar and intuitive Office 365 solutions such as Outlook across desktop/mobile and Word & Excel templates.
Get work done anywhere, anytime with tablet and smartphone apps that work online or offline.
Mobile task flows
Complete frequent business processes faster on mobile apps.
Digital personal assistant
Get a complete and personalized overview of daily priorities, including key sales activities, accounts, and deals embedded in Cortana.
Redesigned Insights UI
Spot customer insight faster with a redesigned UI for customer and people data from InsideView that help sales reps engage with relevance.
SMS inbound messaging
Market smarter by integrating SMS marketing in your multichannel campaigns. Create inbound SMS campaigns with SMS keywords to get SMS opt-ins.
Database building for opt-in and opt-out
Maintain a database of opt-in and opt-out preferences.
SMS outbound messaging
Send promotional SMS messages to opted-in contacts. Track SMS campaign performance.
Email marketing enhancements
Engage customers with personalized multichannel campaigns. Create emails and toggle between WYIWYG and generated HTML. Use the media library directly from the HTML code.
Email marketing deliverability
Send high volume email with email deliverability, fault tolerance, logging and auditing services.
Interactive Service Hub
This new online UX provides role based scenarios to deliver tailored application experiences for agents and support team leads.
Immersive knowledge experience in CR includes KCS inspired workflows, versioning, translation support and feedback
Voice of the Customer
Rule-based, multi-channel enterprise feedback management capabilities embedded into customer engagements.
External Party Access
Foundation to enable CRM to allow external parties to access CRM with the right level of permissions (e.g. Customer / Partner Portal scenarios).
Role tailored service dashboards and predictive service intelligence for agent assisted engagements.
Field Service completes the customer relationship loop by helping field employees sell to and service their customers.
Social Listening & Analytics
Listen and analyze to new source- boards/forums. Define custom sources via RSS.
Role-tailored for Sales to help find leads and understand buzz around targeted accounts. Automated triage of lead or case detection, and adaptive sentiment through machine learning.
Publish tweets and Facebook posts, including multimedia content. Look up Twitter author profile information.
Create CRM actions like cases and opportunities from social posts.
Productivity & Customization
Enable collaboration through group creation and customizable user roles and -rights.
Sentiment & UI
14 additional UI and sentiment languages.
See the power of CRM 2016
CRM + Office365 pricing - US
CRM + Office365 pricing - UK
MSXI is an international market leader in the world of retail networks and human capital solutions. They identified a need for detailed insight into how every aspect of the business was performing, as well as understanding how to uncover major opportunities to maintain their position of strength in a highly competitive marketplace.