CRM Q2 2012 Update – Launch of Mobility plus Other Great Capabilities

 In Microsoft Dynamics CRM Blog

Here is a quick summary of the main features coming in Q2:

Microsoft announced today that they will release a Mobile solution for Windows Phone 7.5, iPad, iPhone, Android, and Blackberry devices called Microsoft Dynamics CRM Mobile! See the link to the update on the Roadmap page on CRM or download the CRM Q2 2012 Preview Guide.

Here is a quick summary of the main features coming in Q2:

Microsoft Dynamics CRM Mobile

Native apps for devices supported by this offering include:

Form Factor


Operating System





Windows Phone



Apple iPhone 3GS+

iOS 5+


Google Android



RIM Blackberry

6.x and 7.x








Apple iPad/iPad2

iOS 5+




Screen shot of Microsoft Dynamics CRM 2011 on an iPad


Safari, Firefox & Chrome Browsers

There is also a good update on the Cross Browser Support. Specifically, CRM will now be supported on:




PC, Mac or iPad


PC or Mac




Enhanced Social Capabilities

CRM is adding new functionality to Activity Feeds to be able to “Like” or “Unlike” an update as well as offer improved filtering capabilities.

Industry Solution Templates

Microsoft will be releasing 4 Industry Solution Templates to enhance the Out of the Box solution for:

  1. Life Annuity Insurance Sales
  2. Non-Profit
  3. Health Plan Sales
  4. Wealth Management

Screen shot of Life Annuity Insurance Sales


Performance and Scalability

Microsoft will be upgrading to SQL Server 2012 to improve:

  1. Query Performance
  2. Improve I/O intensive workloads
  3. Gain consistent performance for concurrent and mixed workloads
  4. Gain high scale with support for up to 256 cores

Improved Business Intelligence (Initially for On Premise Customers)

Microsoft will leverage SQL Server 2012 Power View capabilities to provide enhanced BI capabilities:




Microsoft will now have the following certifications:



Microsoft Data Centers

ISO 27001


SAS70 Type II





Microsoft Dynamics CRM Online Service

Safe Harbor


ISO 27001


SSAE 16 SOC1 (Type II)


Data Processing Agreement (DPA)


EU Model Clauses


(HIPAA) compliant


Portal Framework Enhancements

The Q2 2012 service update includes the ability for portals to use Microsoft Windows Azure Access Control Service (ACS) for authentication. This allows for the ability to use identity providers such as Facebook, Google, Yahoo, Windows Live ID and ADFS 2.0 for portals that require authenticated sign-on security.

Custom Workflow Activities in CRM Online

With the Microsoft Dynamics CRM Q2 service update, developers can build custom .NET Workflow activity assemblies for Microsoft Dynamics CRM Online. These new capabilities ensure parity in the developer experience between Microsoft Dynamics CRM Online and on-premises.


David Kohar
David has an extensive track record within the CRM marketplace and has been involved in the CRM industry since it began. His knowledge has established him as a leading expert in Microsoft Dynamics CRM. David leads Sales Support, Corporate Adoption Programs and Solutions for prospective and current customers.
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