CRM should be as easy as email…. Is Yours?

 In Microsoft Dynamics CRM Blog

Today, sales and marketing professionals are looking for ways to improve productivity through their day to day actions, to drive more leads, more sales and deeper customer relationships.

Being able to easily move from one communication method to the next or to easily access customer information and updates is imperative.

Few businesses would dispute the potential value of a customer relationship Management system for boosting marketing success and sales revenue. Dig a little deeper, though and you might hear the odd dissatisfied grumble once the shiny newness has worn off. New and exciting is always new and exciting but, on the whole, we’re creatures of habit – we like what we know.

Your CRM system’s whole reason for being is to help you market more effectively, sell more and provide a better service to customers (so that they will buy more). But to do this, you have to use it – and continue to use it rather than reverting back to what you used to do.

A CRM system is no good if it sits in splendid isolation, with CRM updates an item on your task list rather than ‘just what you do’. Most of us, whether we like it or not, spend a good chunk of our working day in our email inboxes. We’re pretty much at home there. To get real value from CRM, it should be as easy as email.

There are plenty of good CRM systems to choose from, but if you already have Microsoft technology in your business, Microsoft Dynamics CRM can make life a whole lot easier for your marketing department, your sales people and your IT team. In the long run, easier means less cost and more success.

To learn more contact us today


Natasha Spurr
Natasha is an experienced CRM professional with a unique ability to work across both marketing and sales functions. As CRM Marketing Manager at Edgewater Fullscope, Natasha has helped the organization to achieve multiple global partner awards and leadership status across the UK and beyond.
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