Make customer service effortless

Create amazing customer experiences by empowering customers with satisfying self service accessible 24/7, provide consistent customer experience across any channel and any device- social, mobile, web, chat and more.

CRM 2016 now delivers a single, unified solution for Customer Service across self-service, agent assisted service and field service. It’s never been easier to capture the voice of the customer with Interactive Service Hub, Knowledge Management and surveys.

We believe the service functionality in CRM is now ‘world class’ and we want to ensure your organization is taking advantage of everything CRM 2016 has to offer.

Learn more about CRM 2016

Contact us today to discuss how CRM can make the service you offer world class

US: (866) 420-7624 EMEA: (0203) 608 1445

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    Read 'Practical and strategic advice for using self-service tools in your business'

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    Learn how Ask provide self-service convenience and personalized care


  • Surface trending documents with Delve
  • Immersive Excel templates and capabilities
  • Document generation from CRM – Word and Excel
  • Manage CRM documents across SharePoint, Office 365 Groups and OneDrive for Business


  • Machine learning for intelligent processes & sentiment analysis
  • Cross-sell recommendations
  • Auto-suggest similar cases and knowledge articles
  • Intelligent & contextual assistance


  • Full offline mobile on tablet and phone
  • Task-centered mobile apps
  • Streamlined document viewing and navigation with deep CRM links
  • Cortana integration: view core deals, accounts & activities

Unified Service

  • Interactive service hub for tailored agent experiences
  • Voice of the customer for multi-channel enterprise feedback
  • Third party access model
  • Knowledge management in CRM
  • Field Service with FieldOne

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