CRM will never be the same again

Zero2Ten is here to ensure your organization is utilizing the new features now available in CRM 2016 that make life easier for your employees, customers and partners to help you give the right people the right information at the right time. CRM 2016 represents a milestone in Microsoft’s efforts to reinvent productivity and includes powerful integration with several acquisitions, including:

Deliver remarkable field service, every time. Happy customers, lower costs, high returns. Answer some common critical issues that service companies face every day  by having integrated service and customer business systems and improve customer service by sharing knowledge. Attend a demo.

Provide a consistent customer experience across any channel and any device- social, mobile, web, chat and more. Empower customers with satisfying self service accessible 24/7 and create proactive sales engagement for new revenue-generating opportunities. Talk to us about Parature’s Knowledge Management, fully integrated in CRM, where employee knowledge can be turned into actionable data to be shared across your organization.

Adx Studio
Connect and extend Dynamics CRM to the web, transforming your web engagement with customers, partners and suppliers. Ensuring the right people people have the right information at the right time.

Learn more about CRM 2016

Contact your Account Director to ensure your organization is taking advantage of everything CRM 2016 has to offer

US: (866) 420-7624 EMEA: (0203) 608 1445


  • Surface trending documents with Delve
  • Immersive Excel templates and capabilities
  • Document generation from CRM – Word and Excel
  • Manage CRM documents across SharePoint, Office 365 Groups and OneDrive for Business


  • Machine learning for intelligent processes & sentiment analysis
  • Cross-sell recommendations
  • Auto-suggest similar cases and knowledge articles
  • Intelligent & contextual assistance


  • Full offline mobile on tablet and phone
  • Task-centered mobile apps
  • Streamlined document viewing and navigation with deep CRM links
  • Cortana integration: view core deals, accounts & activities

Unified Service

  • Interactive service hub for tailored agent experiences
  • Voice of the customer for multi-channel enterprise feedback
  • Third party access model
  • Knowledge management in CRM
  • Field Service with FieldOne

Learn how MSXI have been changing the game with CRM

MSXI is an international market leader in the world of retail networks and human capital solutions. They identified a need for detailed insight into how every aspect of the business was performing, as well as understanding how to uncover major opportunities to maintain their position of strength in a highly competitive marketplace.

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    Ready to learn more about Microsoft Dynamics CRM 2016 through a personalized professional demo? Contact Fullscope today and start the conversation.

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    Learn how MSXI boosts sales management with cloud technologies

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